Privacy Policy

At Flydreamz, we truly understand your concern about your privacy and it's a big deal for us as well. This privacy statement is here to explain how we collect, utilise and safeguard your personal details then you use this website. We want you to feel confident and safe with us every time you interact with our platform.

Privacy Statement Summary

This is a quick overview of our full privacy statement and for all the details, you can keep reading below:

What We Cover?

• This statement will tell you how we gather your information and use that for purposes.
• With whom and at what time we share your data.
• What all choices you have about how your information is used.
• How can you access and update your details with us?

How Do We Gather Information?

We usually collect the personal information in three major ways:

1. Directly from you that you give us when you create an account, sign up for offers or make a booking.
2. Automatically through the usage of our technology like cookies to collect information automatically when you visit our sites or use our apps.
3. We also gather the information from others like through affiliated companies, business partners and other third parties. This helps us to improve the services, keep the records accurate and prevent fraud.

How Do We Use and Share Your Information?

We share your details for various purposes like to help you in booking your trip, to assist you during your journey, to communicate with you including sending you updates and offers, and to comply with the law and order. The full policy below gives you more specific details about it.

Your Rights and Choices

• We give you all the autonomy to control your data. For example, you can take a step back from our marketing emails at any time by clicking the unsubscribe button. Our full statement provides more information on all your data protection rights.
• You can also contact us to ask several questions about how we handle your personal information or to make requests about it.

The Legal Basis for Our Data Processing

We only gather and use your personal information when we have a legal and valid reason to do so. Here are the reasons that applied to our services.

• We process your personal information if you have given us your consent. For instance, we will only send you the marketing communications if you have agreed to receive them.
• Sometimes we have to process your information to follow the law and other legal obligations. This includes using your transaction history to meet our financial and tax obligations.
• We also process your information when it is necessary to fulfil a contract with you. It includes managing your booking, processing payments or creating an account for you. If we need you to provide personal information for a legal or contractual reason, we will let you know if it is required and what might happen if you don't provide.
• We may process your personal information based on our legitimate interests as long as your rights don't outweigh those interests. It clearly means that we are using your data to run and improve our platform, communicate with you, respond to your enquiries, for security purposes or to prevent illegal activities. We do our best to balance our use of your information with your rights no matter where you are in the world.

Categories of Personal Information We Collect and Use

We gather your information for a number of reasons and all of which are designed only to improve your experience and ensure our services run smoothly.

1- For Platform Usage and Bookings

• We use your information to let you book travelling, verify your identity and help with travel insurance.
• We use it to create, maintain and update your user account and to make sure you are who you say you are.
• The history of your search and travel history and other preferences include similar information too to make it easier and faster for you to use our services.
• We use your data to handle payments, coupons and other transactions.
• We also use your information to administer our rewards and loyalty programs.
• We collect and enable reviews related to your bookings through the information.
• We help you to use our services faster by allowing you to sign in using your account on other online services and sites from Flydreamz brands.

2- For Communication and Customer Service

• We utilise your data to respond to your questions and requests.
• We facilitate communications between you and the travel providers like hotels or vacation property owners.
• We contact you through email, messages, phone calls and other platforms to give you booking confirmations, updates or emergency notifications.

3- For Marketing

• We will contact you for various purposes related to marketing with the help of emails, messages and other channels.
• We analyse your browsing and purchase history to provide you with more relevant advertisements and offers.
• We measure the success of our marketing campaigns.
• We use your information to run contests, sweepstakes and giveaways.
• We deliver targeted advertising to you based on your profile. Our cookie statement has more details on how we use cookies.

4- For Market Research, Analytics, and Training

• We conduct surveys and data analysis to improve our sites, apps and other related services.
• We might even monitor or record the calls, chats and other communications with our customer service team for training and quality control.
• We also create aggregated or anonymous data that we can use without restriction for research and analysis.

5- For Security and Compliance

• We utilise your data to promote security, verify the identities and prevent all types of fraud.
• We use your data to comply with applicable laws and to respond to requests from law enforcement or other legal authorities.
• We comply with anti-terrorist, anti-bribery, customs, and immigration laws.

Your Data Rights and Choices

You have some rights regarding your personal information as you can:

• Ask for a copy of your personal information anytime. We will not question your need as you have all the rights reserved to ask for your information and a copy of it for any reason.
• Ask about the purpose of our data processing. We make sure that we only process it for relevant and legal purposes but still if you will ask us, we will give you the detailed explanation.
• Request that we delete your personal information for any purpose. If you are not comfortable with any part of your data to be shared with us or any further third-party service providers then you can always ask us to delete that. If you will not abide by legal obligations, we will do that immediately.
• Object to us using or sharing your personal information as users of our website have all the bold rights to raise objections whenever they feel that their personal information is being shared unnecessarily to anyone.
• Limit how we process your personal information. For instance, if you don't wish or need to travel again and getting the updates about upcoming offers is unnecessary for you then you can ask us to limit your personal data only to the bookings not for the other purposes like marketing.
• Take a step back from the sale of your personal details. You can request that your personal data not be sold to third parties and this is particularly relevant if you are concerned about data brokers. We never share the information without your consent and if this doubt will affect your booking process, then we will let you know about that as well.
• Request that we send your personal information to another systems. You can ask for your personal information to be transferred to the organisation which will allow you to take your data with you and use it with a different service provider as well.
• Ask for important information about our automated decision-making processes. It includes understanding the logic behind the decisions and the potential consequences of sharing the data along with transparency.
• Object to fully automatic decisions that have a legal effect on you and request a manual review instead. You can object to decisions made solely by automatic systems that have a legal or significant impact on you. You can even request a manual review instead ensuring that human oversight and potential correction of errors.
• Challenge a decision that was based solely on automated processing. If a decision was based solely on automatic processing without human oversight, then you can challenge it. This is specifically beneficial if the decision changes your rights or interests.

All of them are only made to give our users the power to control their personal information and make sure that the data is processed with fairness and transparency. If you are taking care of your rights then it is essential to communicate with us through requests.

If you have any questions about the privacy rights or if you or your authorised agent wants to make a request to update or delete your personal information then please contact us.

You also have a right to file a complaint with the data protection authority but we encourage you to contact us first so that we can try to resolve your concern. We always respond to all the requests to exercise these rights in accordance with the law. If we cannot act on your request then we will explain why and give you the instructions on how to appeal the decision.

International Data Transfer

The personal data we process might be accessed, processed or transferred to countries outside of your own. The data protection laws in those countries might be different from yours. This cross-border transfer is mandatory for us to provide our services and to fulfil the purposes outlined in this privacy policy.

Our platform has servers that are located around the globe and Flydreamz companies and our third-party service providers operate in many countries. When we get your information then we can also send it to other countries for processing. Our employees may also access your personal information from various locations.

We have taken the necessary steps and put safety in place to make sure that your data stays protected no matter where it is transferred and used. We comply with all obligations for cross border data transfer including security assessments and signing agreements with overseas recipients. This ensures that your information has a standard of protection compared to what it would have in your home country.

Minor’s Privacy

Our services are strictly not intended for or directed at children under the age of 18 and if a minor has created an account with us then we will take strong steps to close it. The only limited circumstances in which we might collect information from a minor are for a reservation, the purchase of other travel services or in other rare cases. When we process information with minors, we follow strict principles of legality, necessity and transparency and we take immediate measures to protect that data.

If you are a parent or guardian of a minor and have any concerns about our protection of their personal information, or if you want us to delete or correct any information then please contact us. Make sure you have given your consent to the minors to share the information with us.

How Do We Keep Your Information?

We hold on to your personal information for as long as it is mandatory to fulfil the purposes in this privacy statement and in accordance with all the applicable laws. We will anonymise your information if we need to use it for a long-term analysis.

Whenever we delete your personal information, we use all the industry standard methods to make sure it is impossible to recover. We might keep residual copies in backup systems to protect our systems from data loss, but this information is not accessible unless it is restored and all the unnecessary data is deleted upon restoration.

We decide how long to keep your data based on a few things:

• The length of our relationship with you including any open accounts or current reservations.
• Any legal obligations we have to keep records of your transactions. It can include financial transactions, communications and other business-related data which needs to be with us for a defined period.

• Any recent legal obligations like contractual requirements, litigation holds or regulatory investigations.

  • Contracts or agreements may specify the data retention periods or requirements which organisations like us must adhere to.
  • Litigation holds refers to the cases of legal disputes or potential litigations, organisations that may need to preserve relevant data to comply with legal requirements.
  • Regulatory investigations related to the organisations like us that may be subject to regulatory investigations requiring us to retain specific data related to the investigation.
• Whether the information is needed for secure backups of our systems ensuring continuity in business and data security in case of system failures or other disasters.

Contact Us

If you have any queries or concerns about how we use your personal information even after reading and understanding this privacy policy. Or if you want to exercise your rights to access, correct or request the deletion of your information, you need to contact us through the specific section on our website where all the contact details are given.

The main data controller for your personal information is the Flydreamz company responsible for the site or app you are using. This company may act as a joint controller with other members of the Flydreamz family.

Updates to This Statement

We have all the rights preserved to update this statement as laws, technology or business- related practices change. If we plan to make any significant amendment then we will post a notice on this page. You can always see when this privacy statement was last updated by checking the date at the top. Please understand that whenever you are using this website then we believe that you have read and understood all the privacy statements and agreed with us.