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What is the avelo airlines cancellation policy | Complete Guide

What is the avelo airlines cancellation policy | Complete Guide

By Flydreamz Oct, 17 2025

If you want to select the American airline which can be pocket friendly for you then every will be the best choice. It helps the passengers to save money by charging the low fares and then offering various add-one accordingly. If you want to plan to go anywhere with this convenient airline or if you have already booked your tickets but are concerned about the cancellation policy, don't worry as we are here to show you the path.

What is the avelo airlines cancellation policy?

  • The cancellation policy is designed with so much flexibility but it is also tied to the timing of the cancellation. And, whether or not the passenger purchased the optional service known as AveloFlex.
  • All the reservations are generally non-refundable and customer-initiated cancellations result in the credit known as Avelo Cash. This cash can be used for future travel unless the cancellation qualifies for the cash refund under the 24 hour or flight disruption circumstances.
  • The cancellation deadline is 15 minutes before the scheduled departure time. Before this, you will be allowed to apply for the changes or cancellation as per the avelo air cancellation policy.
  • You can cancel a flight online through the manage my trips section on the website.
  • If you cancel your reservation through the customer support then a $25 amount will be charged per passenger as the processing fee of the staff.

What is the 24 Hour Rule?

  • You are eligible to get the full refund in cash or into your original form of payment if both the following conditions are met.
  • You cancel the reservation within 24 hours of the initial purchase in avelo flight cancellation policy.
  • Also, the scheduled departure date is at least 7 days or 168 hours away at the time of booking.

What About the Avelo Cancellation Fees?

  • This fee is without AveloFlex. For the reservations that are cancelled after a 24 hours window and the bookings were done without the optional AveloFlex service then the cancellation fee will be charged.
  • The fees will be charged as a percentage of total reservation value which includes the base fare and any optional services you have purchased.
  • The remaining balance in the avelo airline cancellation policy will be issued which cannot be transferable and it will be as Avelo cash.
  • If the days from departure are greater than 60 then avelo air cancellations fees or the percentage of total reservation value will be zero.
  • If the days from the departure are 8 to 60 then 25% of total reservation value will be charged.
  • If 24 hours to 7 days are left then 50% will be charged according to the avelo flight cancellation policy.
  • If 15 minutes to 24 hours are left from the departure then 75% is the given value.
  • If you cancel less than 15 minutes before the departure time then no changes or cancellations will be permitted and your fare will be forfeited.

How About the Cancellation with AveloFlex?

  • It is an optional service that can only be purchased during the initial booking process.
  • It offers peace of mind to the travellers by allowing them to change or cancel the flight up to 15 minutes before the scheduled departure without paying any fee.
  • When a flight purchased with this service is cancelled then the traveller will receive Avelo cash for the entire reservation amount less than the non-refundable AveloFlex fee.
  • They are generally valid for a one time use per customer per flight. When you have already used it and then apply for the changes or cancellations then the fee will be applicable.

What if the Avelo Airline Initiates the Cancellations?

  • If avelo airlines cancel flight or significantly change the schedule then the customers have several options.
  • They can ask for the re-booking on the next available flight at no additional cost no matter if the new flight is more expensive or not.
  • They can ask for a full cash refund to the original form of payment for the unused portion of reservation upon the request.
  • They also have the option to receive the Avelo cash for the value of unflown flight.
  • If the situation is controllable like mechanical or crew issues leading to a long delay or cancellation then the airline will also provide additional compensation.
  • You can ask for hotel accommodations for non-local customers in the overnight situation.

What is the Avelo Cash Policy?

  • It is a credit you received when a non-refundable reservation is cancelled outside the 24 hours window.
  • This cash can be redeemed towards the future flight while booking online based on the avelo cancelation policy.
  • This cash cannot be transferable and can only be used by the passengers to whom it was issued.
  • If we talk about the value of this cash, it has no cash or refund value.

FAQ's

You have to cancel through the original booking channel that is a third party and direct cancellations in this situation will not be permitted.

Yes, but you will receive Avelo cash instead of a cash refund and the credit expires after a specific period.

You can do it online through the manage my bookings section, through the phone with a live agent and at the airport as well with your reservation code and ID.