Avelo is an ultra-low-cost airline which has a specific mission to inspire travelling by offering non-stop and leisure services. The airline is not only focused on providing the affordable tickets but also the customer centric policies and services. If you want any special needs person to travel in Avelo, here are the details for your convenience.

What is the Avelo wheelchair assistance?

• The airline is prominent for giving wheelchair assistance at no cost for passengers with special needs.
• This assistance is there from the ticket counter to the boarding area.
• Customers will also get the Avelo Airlines wheelchair assistance between connecting flights.
• And they will also be helped from the aircraft to the baggage claim area or the airport curb upon arrival.
• Assistance with boarding and deplaning will also be provided including transferring to/from an aircraft aisle chair.
• A small wheel chair that fits down the aircraft aisle can be made available at the gate if requested in advance.
• It is always encouraged to provide advance notice when booking which will help the airline to prepare the necessary things.

What are the Steps to Book an Avelo Flight While Requesting this Service?

• When booking on a website or app, proceed to the add on page and you will find links for wheelchair assistance or Avelo Airlines Special Assistance. Select this option that applies to your needs and continue to complete the booking.
• If you want to add it into the existing reservation then access to your reservation through the manage trips section. Click the edit icon next to the traveller needing assistance. Scroll down to how we can help sections and expand the wheelchair assistance sections to make your selections and save.
• You can also go for the telephone booking through Avelo airlines wheelchair assistance phone number if you have any disability related travel needs at the time of booking. Call the Avelo airlines wheelchair assistance contact number and explain your need for booking.

What are the Avelo Disability Rights?

• You have a right to fly unless your transportation would endanger the safety of the flight.
• You have a right to necessary assistance at the airport and onboard at no extra cost.
• You also have a right to transport wheelchairs and other assistive devices without any charges in addition to the baggage allowance without paying the subject checked baggage fees.
• You also have a right to be treated with dignity and respect. If a disability related issue cannot be resolved with a crew member, then you will find a complaint resolution official at the airport or by phone to ensure the compliance.

How to Take Special Avelo Assistance at the Airport?

• It is recommended for you to arrive at the airport without any delay and upon arrival, proceed to the check in counter and clearly state the assistance you require.
• You will find a uniform customer service crew member who will arrange a wheelchair or escort assistance from the curb or ticket counter to the gate.
• If you require time or assistance boarding then you will be invited to board first with the pre-boarding group.

Whom to Tell if a Passenger Has Some Allergies?

• The airline cannot guarantee the allergy free environment but for the safe side, customers should notify the airline of their allergy upon booking or when checking in.
• You need to understand that the airline does not have any right to remove things from the flight or ask the passengers not to bring any products that are related to your allergy.
• We can only request you to consult a doctor regarding the severity of that allergy and take medicines in advance.

Will the Help be Provided Onboard Too?

• Yes, a small wheelchair will be available for transfers to or from the lavatory upon request.
• Crew members will do their best to assist you in everything but they are generally not permitted to lift or carry passengers.
• They also cannot assist with inside lavatory functions, feeding or administering medical procedures.

What Should Blind Avelo Passengers Do?

• Travellers who are unable to see or have limited eyesight are encouraged to tell the airline when reserving to ask assistance through Avelo airlines wheelchair assistance number.
• Assistance will be there from the airport to the gate and between doors for connecting aircrafts.
• They will be asked to board very early to receive a mandatory explanation and seat on their seats.
• Crew members will also provide individual safety briefing like identifying the location of exits, lavatories, etc.

What if Customers Have Their Own Avelo Wheelchairs?

• All types of personal wheelchairs without any Avelo airlines wheelchair assistance cost are allowed that are folding, collapsible, manual, non-folding or powered.
• They will be safely stored in the cabin and if they cannot, they will be safely stored in the cargo compartment.
• Customers have to complete the Avelo Customer Wheelchair Information Form and attach it to the device to provide necessary battery and handling instructions.

What Should Hearing Impaired Customers Do?

• They may request written safety briefings or receive necessary instructions through alternative communication methods.
• These individuals are permitted to sit in an exit row seat if they can perform the necessary functions.
• Also, they are eligible to the same non-discriminatory services through Avelo airlines wheelchair assistance contact.

What are the Rules for Service Animals?

• With proper documentation, a well behaved and well-trained service animal is allowed but they must be positioned so as not to obstruct evacuation.
• They are not considered pets and they also do not count towards the maximum number of pets allowed on the board and they cannot sit in emergency exit areas.

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