Spirit Airlines is a major American ultra-low-cost carrier (ULCC). It not only operates an extensive network but is also known for providing excellent services and customer- centric policies. If you are a passenger with a disability looking to travel comfortably with this airline, we are here to provide everything you need to know about wheelchair assistance.

Is spirit airlines wheelchair assistance Available?

• Yes, this airline is legally required to and does provide comprehensive wheelchair assistance and accessibility services to all passengers with disabilities.
• This Spirit wheelchair assistance service is mandatory and covers assistance from the moment a passenger arrives at the terminal until they are seated on the aircraft, and again upon arrival at the destination.

How to Request Spirit Airlines Wheelchair Assistance?

• Advance notice is highly recommended to ensure assistance is ready upon arrival and to minimize waiting time.
• For the online method, go to the " My Trips section on the website or app. Then, access your reservation, scroll down to the passenger section, and click Add next to the additional information. Then you need to select the type of Spirit Airlines handicap assistance required.
• If you want to get the service through the airline, text or call +1-855-546-5011 to have an agent add the service to your existing reservation via the Spirit wheelchair request.
• And, if you are already at the airport, then identify yourself immediately at the team member ticket counter or with the dedicated service provider upon arrival. It aims to provide wheelchair assistance at Spirit Airlines within 20 minutes of a request at the airport, but you must arrive early, around 2 to 3 hours before departure.

What Is the Scope of Spirit Airlines Wheelchair Assistance?

• The services are comprehensive and cover the entire airport experience, in line with Spirit Airlines wheelchair policy.
• The assistance is provided for terminal navigation from the check-in area through security and to the correct departure gate.
• Then it will help you print boarding passes and drop off any checked baggage.
• Once at the gate, staff will check on the passenger periodically and assist if the gate changes.
• Passengers requesting the service are also eligible to pre-board the aircraft before other general boarding groups, giving them extra time for settlement.
• An aisle wheelchair is available at the gate for use down the narrow aircraft aisle, assisting the passenger from their personal mobility device to their assigned seat—Spirit Airlines airport wheelchair support.

How to Handle Personal Mobility Devices?

• The airline must provide a personal wheelchair or mobility aid at no cost, and these aids cannot be counted toward the luggage allowance.
• Manual wheelchairs can be checked at the ticket counter or gate and must be foldable so they can be stored in the cabin closet if space allows.
• It is recommended to carry removable parts onboard to prevent damage.
• Wheelchairs with batteries can also go through the ticket counter. The airline must ensure the device is kept in a protective case in the cargo area.
• Advance notice is crucial, and passengers must arrive with some extra time and provide detailed information on the guest's mobility aid form, such as the wheelchair's weight and dimensions.
• Regarding batteries, use only lithium-ion and non-spillable batteries; spillable batteries are generally not accepted.
• Batteries must be disconnected and terminals insulated to prevent short circuits, or if the battery is designed to be removed, then it must be carried into the cabin.

What are the Procedures for onboarding and Arrival?

• The crew members can use the wheelchair onboard to assist travelers who need assistance to the lavatory during the flight.
• Modern planes are available with convertible lavatories, which combine two lavatories into one large lavatory. Travelers can check whether the specific plane has this feature by contacting airline staff.
• Travelers must remain seated until all other passengers have deplaned. The specialized wheelchair service provider will assist the passenger from their seat, help them into the aisle chair, and then guide them to their personal wheelchair or other mobility device at the jet bridge or gate.
• Assistance is also provided from the gate to the baggage claim area, to the area outside the terminal, or to a connecting flight.

What the Airline Cannot Provide?

• According to the rules and regulations, crew members cannot provide all services; a few are listed below.
• They cannot help passengers with special needs obtain medication from staff.
• They cannot get assistance inside the lavatory, so be mindful of how you handle yourself in that area.
• Assistance with eating, breathing, or other personal needs can also not be provided by crew members.
• If a passenger requires continuous personal care or assistance with these functions, then they must travel with the personal care assistant.
• If you plan to fly with such an assistant, you must purchase a standard ticket and a reservation, as the airline does not offer discounted or free companion fare.
• The assistant must be seated immediately next to the person with a disability. They must be at least 15 years old, physically and mentally capable, and responsible enough to perform the required duties.

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